5 Ways To Improve Contact Centre Performance
“For busy managers, unlocking this type of insight can be a real challenge.”
For many contact centres, crucial performance information seems to be locked away behind barriers. On a daily basis, managers are forced to battle with complicated jargon-filled dashboards, too detailed performance reports, and an array of targets that may not even suit their contact centre. Find out in this paper which metrics to choose, how to set the right targets for KPIs and how to effectively measure metics.