Team Leaders’ Input

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ARTI’s ‘RTeam’ solution has been created to help Team Leaders, Quality Assurance professionals and Coaches to book agreed assignments – coaching sessions, 1-2-1’s back-to-work interviews, training – at times that suit them and, most importantly, the business.  RTeam works alongside the HUD screen to give users the most up to date view of Demand and Supply and make sure that agent availability is utilised to improve productivity whilst protecting service level performance and the customer experience.