Connected Through Change: Navigating the Challenges of the Remote Call Centre
30th April 2020 | 2.30pm BST
Listening to your customers and employees, and acting on that feedback, are critical parts of the customer experience. Now more than ever, especially during these unprecedented times, organisations must prioritise their communication strategy to stay connected through change.
In this webinar brought to you by QStory and Upland Customer Experience Management (CXM), we will focus on the challenges facing call centres during the COVID-19 lockdown and the importance of listening to, supporting, and acting on the feedback of your remote employees and customers. We will cover some of the ways call centres are transitioning to remote workforces and recommendations for organisations to manage a remote feedback strategy.
In this webinar, we will cover:
– How to navigate the challenges facing the call centre workforce and customers during the COVID-19 lockdown
– The importance of listening to, supporting, and acting on the feedback of your remote employees
– Recommendations for organisations to manage a remote workforce and customer feedback strategy
– How QStory’s Workforce Engagement Management solution with Upland CXM’s Rant & Rave platform enables analysis of and actionable feedback at scale
This event is now closed for registration, you can now access the recording here.