FOR IMMEDIATE RELEASE:
June 7th, 2019 Guildford, UK
SKW provides consultancy to contact centers worldwide, focusing on customer interaction and workforce optimization. Through a suite of professional services around the optimisation of a contact centre’s workforce, implementation of cloud platform software, IVR systems and more, they support organisations’ contact centres to deploy state of the art tools.
“The team at SKW through their consultative approach to contact center optimization and process improvement are a perfect match for QStory’s model of client engagement” says Paddy Coleman, CEO of QStory, “SKW will be a valued partner to QStory internationally, surfacing the tangible value QStory can bring to a client”
Steve Weston, Founder and Managing Partner at SKW identified QStory’s AI enabled solutions as a technological step-up in workforce optimisation and customer experience which reduces clients’ cost base, provides the management tools empower agents and creates agile management processes.
“QStory is the enabler to deliver business process and cultural transformation within a contact center”, explains Steve. “The QStory solution will rapidly become THE essential management tool for contact centers going forward and we are at the forefront of transforming our client’s environments with the aid of QStory.”
QStory solutions; ARTI (Automation Real-Time Intelligence), WEM (Workforce Engagement Management) and WhyDetector (automated reporting suite), predict when there won’t be enough work for Contact Centre staff and automates valuable remedies, identifies service level risks and recommends ways to mitigate or prevent these. Agents are engaged via the QStory app with self-service access to their schedule, training programmes, holiday bookings, access to break-shifts, time banking and more.
QStory, nominated as “One to Watch” at the Everline Future 50 awards in 2016, is revolutionising the way call centres manage their real time activities. The QStory solutions were created after years of experience in delivering WFM projects globally and the realisation that traditional WFM platforms fall short in delivering all the tools required by real-time teams.
QStory SKWeston & Company
T: +44 (0) 1483 685360 T: +1-410-891-5799