Company builds on its long standing commitment to customer success.
QStory, the UK’s first Real-Time Automation provider has appointed Tony D’Cruze as Customer Success Manager. In this newly created role, Tony will support QStory customers with their real-time intraday management solutions to ensure customers expectations are met and exceeded. The Customer Success Team forms a strategic part of the company’s customer-centric approach and is perfectly timed to meet QStory’s growth plans.
Tony has lived and breathed contact centres for over 24 years, having started as an Agent working on the phones before developing and achieving success through a wide variety of contact centre roles – including Training, Resource Planning, Business Intelligence, Recruitment, Reward & Recognition – within the Financial and Outsourcing sectors. Tony has spent the last 7 years as a Consultant in the technology vendor space.
Tony D’Cruze said, “I am delighted to have joined QStory at such an exciting time in its journey. The QStory solution, coupled with the strong, experienced team behind it is the perfect platform for success and it’s a pleasure to be involved. Customer advocacy is key to our continued success and I will be passionate about building on QStory’s excellent reputation and further cultivating an environment that puts customers’ needs front and centre of everything we do.”
Commenting on the new appointment, Paddy Coleman, CEO of Qstory said, “It’s fantastic to have Tony join the team! Tony’s holistic approach encompasses more than just customer service; it includes building true customer advocates for life. By growing the customer-centric culture throughout QStory, he will be responsible for continuing to foster the positive environment where our whole team is encouraged and accountable for putting customers first and exceeding their expectations.”
QStory, based in Guildford, Surrey, is revolutionising the way call centres manage their real time activities. Their Real-Time Automation tool (ARTI), reporting analyst solution (Why Detector) and holiday automation approval application (AHA) are deployed in contact centres in the UK, Ireland, South Africa and the Americas. The QStory solutions were created after years of experience in delivering WFM projects globally and the realisation that traditional WFM platforms fall short in delivering the tools required by real-time teams. Their aim is to improve the contact centres’ customers’ experience and the working lives of the millions of call centre staff.
Naila Basit at firstname.lastname@example.org / 01483 685360
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