Appointment marks the strengthening and expansion of the commercial team.

QStory, the UK’s first Real-Time Automation provider is delighted to announce Declan Taylor as an important new addition to the sales team. The appointment is part of an accelerated growth plan, that has seen the company flourish over the last 12 months. In this role, Declan will be responsible for the continuing expansion of sales and presence amongst key corporate accounts.

Declan brings 20 years of international sales and business development experience in the enterprise software space. Drawing from a breadth of commercial experience across EMEA, APAC and the US, he has helped companies transform their businesses and drive business outcomes on a global scale.

Declan Taylor said, “
I am delighted to join QStory at such a critical time in their growth plans. The product market fit and customer proposition for real-time automation and workforce agility is truly amazing, creating significant ROI and superior business outcomes for contact centre customers globally. With new investment and personnel on board, QStory is on a great trajectory to scale and deliver game changing value to its customer base globally. I am thrilled to join the commercial team at this key juncture in the growth journey at QStory.”

Commenting on the new appointment, Paddy Coleman, CEO of Qstory said, “We are very pleased to announce the expansion of our sales team with the appointment of Declan Taylor. He brings with him a wealth of commercial experience and valuable knowledge to the team here at QStory. Our appointment of Declan is part of our new business strategy and provides the foundation for our planned future growth and expansion into new markets. We look forward to Declan’s contribution to our continued growth.”

About QStory

QStory, based in Guildford, Surrey, is revolutionising the way call centres manage their real time activities. Their Real-Time Automation tool (ARTI), reporting analyst solution (Why Detector) and holiday automation approval application (AHA) are deployed in contact centres in the UK, Ireland, South Africa and the Americas. The QStory solutions were created after years of experience in delivering WFM projects globally and the realisation that traditional WFM platforms fall short in delivering the tools required by real-time teams. Their aim is to improve the contact centres’ customers’ experience and the working lives of the millions of call centre staff.

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