On Tuesday 29th November at The Forum’s annual National Planning Conference Quintin van der Merwe will take to the stage to discuss the transformative success of QStory’s Real-Time Automation solution.

Event details:

National Planning Conference 2016 

Tuesday 29th November 2016, Eastwood Hall, Nottingham

Automation Showcase:  Transform real-time performance with automation & IT: Budget Insurance in South Africa show how this can be achieved.

Hear how Telesuquintinvdmerwere has achieved, using Real-Time Automation;

  • a significant increase in productivity
  • the near eliminated of claims backlogs
  • a return of investment of over 275%

Quintin van der Merwe, Head of Contact Solutions and Workforce Management, will be talking about the benefits achieved by Budget Insurance, and the other brands owned by the Telesure Group, due to the successful implementation of Real-Time Automation.

About Quintin van der Merwe: Quintin has more than 15 years of experience in the contact centre industry.  Specialising in everything from MI, QA, support systems and IVR through to operationally managing  in team manager and contact centre manager roles, and enhancing processes for optimum service delivery.  Quintin has been instrumental in implementing automated real-time management at Telesure.  

About Telesure Group Services: Telesure Group Services form part of the holding company BGI, with several of the UK’s and South Africa’s largest insurance brands including Auto and General, Budget Insurance and DialDirect.

For more details and to register your attendance please see The Forum’s website





Real-Time Management White paper