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Press Release: QStory appoints David O’Reilly to board as Non-Executive Director

By |April 23rd, 2020|Press Release, Press Release|

Start-up and tech veteran joins QStory at an exciting time in its journey QStory, a leading Real-Time Automation provider has appointed David O’Reilly to its Board of Directors as a Non-Executive Director. O’Reilly will provide a huge amount of valuable experience across multiple businesses and sectors. David worked for various banks in the 1980’s/1990’s, primarily [...]

Press Release: QStory appoints Johanna Campion as Chair of its Board of Directors

By |February 25th, 2020|Press Release, Press Release|

Appointment marks strengthening of the company’s position for further expansion. QStory, the UK’s first Real-Time Automation provider has appointed Johanna Campion as Chair of the Board of Directors. The appointment marks the start of significant investment in UK operations, as the company looks to build on the recent years’ success. Johanna will be overseeing an [...]

Press Release: QStory announces the appointment of Declan Taylor

By |February 14th, 2020|Press Release, Press Release|

Appointment marks the strengthening and expansion of the commercial team. QStory, the UK’s first Real-Time Automation provider is delighted to announce Declan Taylor as an important new addition to the sales team. The appointment is part of an accelerated growth plan, that has seen the company flourish over the last 12 months. In this role, [...]

Press Release: QStory appoints Tony D’Cruze as Customer Success Manager

By |February 7th, 2020|Press Release, Press Release|

Company builds on its long standing commitment to customer success. QStory, the UK’s first Real-Time Automation provider has appointed Tony D’Cruze as Customer Success Manager. In this newly created role, Tony will support QStory customers with their real-time intraday management solutions to ensure customers expectations are met and exceeded. The Customer Success Team forms a [...]

Press Release: QStory appoints Naila Basit as Marketing Manager

By |January 27th, 2020|Press Release, Press Release|

Appointment marks the launch of the company's new growth strategy. QStory, the UK’s first Real-Time Automation provider has appointed Naila Basit as Marketing Manager. In this role, Naila will draw on her experience in the unified communications and contact centre industry to further build on the marketing strategy to fuel the company’s ambitious growth plans [...]

QStory announces new version release of ARTI v2.0

By |November 19th, 2018|Press Release|

QStory today announces the release of version 2.0 of their ground breaking Intraday Automation solution, ARTI.  Version 2.0 supports real-time automation across multi-channel and multi-skilled environments, with the unique ability to support multiple workload types: phone, chat, email and back office. QStory’s powerful Intraday Automation suite allows contact centres to reduce headcount by a [...]

QStory announces new Affiliate Program for WFM consultants

By |June 14th, 2018|Press Release|

WFM Consultants QStory announced the creation of a new global partner program that will allow contact center Workforce Management (WFM) consultants to easily leverage QStory's suite of award winning, cloud-based Intraday Automation solutions in their customer environments. The Affiliate Partner program is designed specifically for Contact Center or WFM consultants who are looking [...]

The Intraday Story – Four Reasons to Think Again about Real-Time

By |October 31st, 2017|Press Release|

Paddy Coleman at QStory takes a closer look at how intraday automation is the next step-up in contact centre performance Whether it’s called real-time or intraday management, real-time is back on the contact centre agenda with a vengeance. The need to be as proactive as possible is huge driver in contact centres. However, with unexpected [...]

Press Release: QStory Nominated as a Finalist in the ‘Contact Centre Product of the Year’ Category

By |February 22nd, 2017|Press Release|

FOR IMMEDIATE RELEASE: February 22, 2017 Guildford, UK - February 22, 2017 - QStory’s Real-Time Automation solution, ARTI™ has been nominated as the ‘Contact Centre Product of the Year’ by Network Computing Awards, set up by Network Computing Magazine. Network Computing Magazine is the UK’s longest established magazine dedicated to network management. In it’s 11th year, [...]

Press Release: QStory Sponsors The Forum’s 2017 Real-Time Management Education Programme

By |February 14th, 2017|Press Release|

FOR IMMEDIATE RELEASE: February 14, 2017 Guildford, UK - February 14, 2017 - QStory, the UK’s first Real-Time Automation provider, and The Forum (previously known as The Professional Planning Forum) have joined together to provide the UK contact centre industry with the most up to date thinking and techniques on real-time management. Known as intraday [...]

Press Release: Automation Showcase at The Forum’s National Planning Conference 2016

By |November 22nd, 2016|Press Release|

On Tuesday 29th November at The Forum’s annual National Planning Conference Quintin van der Merwe will take to the stage to discuss the transformative success of QStory's Real-Time Automation solution. Event details: National Planning Conference 2016  Tuesday 29th November 2016, Eastwood Hall, Nottingham Automation Showcase:  Transform real-time performance with automation & IT: Budget Insurance in South Africa [...]

Press Release: Guildford small business game-changer, QStory, predicted to join the successful ranks of TransferWise, and JustPark

By |March 7th, 2016|Press Release|

Everline Future 50 - QStory Press Release FOR IMMEDIATE RELEASE: Monday 7 March 2016 Guildford-based QStory, an automated staff management tool suite for contact centres, was named ‘one to watch’ at the Everline Future 50 awards, held in conjunction with Real Business at Bankside Vaults, London on Thursday night. Real Business created the Future 50 [...]