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QStory announces a new Affiliate Program for Workforce Management consultants

By |May 1st, 2018|News|

QStory today announced the creation of a new global partner program that will allow contact center Workforce Management consultants to easily leverage QStory's suite of award winning, cloud-based Intraday Automation solutions in their customer environments. The Affiliate Partner program is designed specifically for Contact Center or Workforce Management consultants who are looking to bring cutting [...]

November Planning Conference: The QStory Challenge

By |December 5th, 2017|Blog, News|

‘It's beginning to feel a lot like Christmas’...not only is it the beginning of December but The Forum's Annual Planning Conference in the last week of November signals it's time to wind down toward the festive season. As 2017’s Professional Planning Gold Sponsors, QStory was, once again delighted to be working alongside The Forum at [...]

The QStory Challenge

By |September 21st, 2017|Blog, News|

This week with The Forum we ran a Real-Time Workshop showing off the very latest Intraday Automation tool available in the UK. QStory provided the ‘Sandbox Contact Centre’ using real data and scenarios for attendees to get hands-on experience working as a real-time manager. 45 attendees from across a spectrum of industries; Financial Services, Insurance [...]

Can Your Dolphin Posters Help Release Your Team’s Potential?

By |May 16th, 2017|Blog, News|

Our CEO Paddy Coleman gave a keynote speech, at the UK’s leading best practice planning community, a few weeks ago and suggested that posters of dolphins on the contact centre’s wall will do little to motivate your team! Maybe relax them when they have idle time to notice them, but they won’t build a passionate [...]

4 Cities’ Workshops: My take on the The Forum Challenge Workshops 2017

By |March 3rd, 2017|Blog, News|

Over the past few weeks, I’ve been ‘on tour’ around the UK, attending all four of The Forum’s Regional Challenge Workshops. As the UK’s go-to community for best practice and professional development in customer contact it has given me an opportunity to hear first-hand the challenges that Planning teams around the UK are facing. I’ve [...]

National Planning Conference in pictures

By |December 1st, 2016|Blog, News|

On Tuesday QStory enjoyed catching up with familiar faces and meeting new people in Eastwood at The Forum’s National Planning Conference. The Forum events always promise to be an opportunity to gain useful insight into organisations’ progress in improving their contact centre’s performance. Once again Tuesday did not disappoint. There was a full day of [...]

Contact Centres Leave Customers Hanging On For 43 Days

By |August 9th, 2016|Blog, News|

In the US it’s been reported that customers spend 43 days of their lives on hold waiting for a service agent to answer their call [1]. That equates to between 10 to 20 minutes EACH WEEK they spend listening to a recorded voice telling them that “your call is important to us”. But not so [...]

NewGen WFM Has QStory’s Real-Time Automation At It’s Heart

By |May 26th, 2016|Blog, News|

NewGen WFM[1] envisages a new model of just-in-time management where real-time demand meets real-time supply. Enabled by advances in mobility and self-service technology plus advances in algorithms and expert system developments, this evolution will benefit customers, the workforce and the company. There are many benefits by embracing the new technology; here are 3 which will [...]