About QStory Team

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So far QStory Team has created 2 blog entries.

How to Put Call Centre Staff First This Festive Season

By |December 17th, 2015|Blog|

Santa is coming to town and he waits for no one! Getting time to do everything we want to do; whether it’s taking time to see friends and relatives, going shopping with our family, preparing for everyone to visit or attending (plus sometimes recovering from...) the annual office party, it makes for a very festive [...]

New app aims to revolutionise contact centre data analysis

By |December 6th, 2014|Contact Centres|

A new software application that aims to dramatically simplify contact centre data analysis has been launched this week. WhyDetector™ is designed to provide contact centre managers with instant access to performance issues together with the story behind the problem. The cloud-based app sits alongside existing ACD and WFM systems, extracting key statistics, interpreting the information [...]