About Naila Basit

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So far Naila Basit has created 5 blog entries.

Press Release: QStory announces the appointment of Declan Taylor

By |February 14th, 2020|Press Release, Press Release|

Appointment marks the strengthening and expansion of the commercial team. QStory, the UK’s first Real-Time Automation provider is delighted to announce Declan Taylor as an important new addition to the sales team. The appointment is part of an accelerated growth plan, that has seen the company flourish over the last 12 months. In this role, [...]

Press Release: QStory appoints Tony D’Cruze as Customer Success Manager

By |February 7th, 2020|Press Release, Press Release|

Company builds on its long standing commitment to customer success. QStory, the UK’s first Real-Time Automation provider has appointed Tony D’Cruze as Customer Success Manager. In this newly created role, Tony will support QStory customers with their real-time intraday management solutions to ensure customers expectations are met and exceeded. The Customer Success Team forms a [...]

Level up with QStory

By |February 3rd, 2020|Blog, Contact Centres, Intraday Management, WEM, Workforce Management|

Having spent a few years working with contact centres of varying sizes on their CCaaS platform investment, it was only inevitable that I’d seek to work with a proposition and company who was all about doing things differently, and making very deliberate choices to change the general notion of WFO/WEM solutions in the contact centre [...]

Why Real-Time Automation is the rocket for your business

By |February 3rd, 2020|Blog, Intraday Management|

As part of my job, I introduce companies and individuals to our proposition. When I introduce the company QStory, people have heard the name and tend to think we are a WFM system or that we offer a part of what a WFM system offers such as Real-Time Adherence or Intraday Automation. People are often [...]

Press Release: QStory appoints Naila Basit as Marketing Manager

By |January 27th, 2020|Press Release, Press Release|

Appointment marks the launch of the company's new growth strategy. QStory, the UK’s first Real-Time Automation provider has appointed Naila Basit as Marketing Manager. In this role, Naila will draw on her experience in the unified communications and contact centre industry to further build on the marketing strategy to fuel the company’s ambitious growth plans [...]