About Dan Carpenter

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So far Dan Carpenter has created 3 blog entries.

QStory announces new version release of ARTI v2.0

By |November 19th, 2018|Press Release|

QStory today announces the release of version 2.0 of their ground breaking Intraday Automation solution, ARTI.  Version 2.0 supports real-time automation across multi-channel and multi-skilled environments, with the unique ability to support multiple workload types: phone, chat, email and back office. QStory’s powerful Intraday Automation suite allows contact centres to reduce headcount by a [...]

Workforce Engagement Management (WEM); What does it really stand for?

By |August 6th, 2018|Blog, WEM|

The Soft and Hard Benefits of an Engaged Workforce The latest acronym to hit the contact center, WEM which stands for Workforce Engagement Management, may be the most impactful in a decade or more. Workforce Optimization (WFO) is an undeniably valuable suite of technology and methodologies for managing and driving efficiencies in contact centers but [...]

QStory announces a new Affiliate Program for Workforce Management consultants

By |May 1st, 2018|News|

QStory today announced the creation of a new global partner program that will allow contact center Workforce Management consultants to easily leverage QStory's suite of award winning, cloud-based Intraday Automation solutions in their customer environments. The Affiliate Partner program is designed specifically for Contact Center or Workforce Management consultants who are looking to bring cutting [...]