QStory, based in Guildford, Surrey, is revolutionising the way call centres manage their real time activities. Winner of an Everline Future 50 Award and nominated for Contact Centre Product of the Year, our Real-Time Automation (ARTI) is an end-to-end management tool created after years of experience in delivering WFM projects globally.
Under the leadership of software engineer Paddy Coleman we have developed a suite of products, which automate contact centres’ daily Real-Time management challenges.
The journey began more than a decade ago when the QStory team offered SaaS to customers the flexibility of monthly pay-as-you-go subscription for their software to reduce their perceived risk of buying. Next up was a revolutionary WFM Planning-on Demand service, which helped bridge the gap between customers’ in-house skills and optimal use of their technology.
Since then QStory has worked on developing new technology to provide paradigm changes to the contact centre industry. The UK Government’s InnovateUK programme to develop the next generation of data analytical tools has supported us.
Meet the team: