About Us

QStory, based in Guildford, Surrey, is revolutionising the way call centres manage their Intraday activities. Winner of an Everline Future 50 Award and nominated for ‘Contact Centre Product of the Year’, our Intraday Automation, ARTI is an end-to-end solution created after years of experience in delivering WFM projects globally.

 

Under the leadership of software engineer Paddy Coleman we have developed a suite of products, which automate contact centres’ daily Intraday Management challenges.

 

The journey began more than a decade ago when the QStory team offered SaaS to customers the flexibility of monthly pay-as-you-go subscription for their software to reduce their perceived risk of buying. Next up was a revolutionary WFM Planning-on Demand service, which helped bridge the gap between customers’ in-house skills and optimal use of their technology.

Since then QStory has worked on developing new technology to provide paradigm changes to the contact centre industry. The UK Government’s InnovateUK programme to develop the next generation of data analytical tools has supported us.

Meet the team:

Paddy Coleman

Paddy Coleman

Founder & CEO

Janet Donovan

Financial Director

Fiona Coleman

Director and Head of Marketing

DeonvanRhyn

Deon van Rhyn

Head of Development

David Preece

David Preece

Customer Success Manager

Chris Gibson

Chris Gibson

Sales, UK

Werner Hess

Werner Hess

Sales, South Africa

James King

James King

Sales, UK