Filter by Category

Press Release: QStory appoints Naila Basit as Marketing Manager

By |January 27th, 2020|Press Release|

Appointment marks the launch of the company's new growth strategy. QStory, the UK’s first Real-Time Automation provider has appointed Naila Basit as Marketing Manager. In this role, Naila will draw on her experience in the unified communications and contact centre industry to further build on the marketing strategy to fuel the company’s ambitious growth plans [...]

From Workforce Optimisation to Workforce Engagement Management

By |January 10th, 2020|Blog, Contact Centres, WEM, Workforce Management|

I recently learnt that Gartner are retiring the term Workforce Optimisation and it made me consider what the term stands for and where the industry is heading. Workforce Optimisation (WFO) covered the technology that impacts the people within call centres. It’s about integrating contact centre technologies to improve customer service and efficiency and involves automating [...]